Shipping policy

Thank you for choosing to shop with us. We want your order to reach you quickly and without complications. Below is everything you need to know about how we ship.

Shipping Locations

We ship within the United States only. We do not currently ship internationally.

Shipping Cost

Free shipping on all orders, with no minimum purchase required.

Handling Time

We process orders seven days a week, Monday through Sunday. Your order is prepared and handed to the carrier within 1–2 days of purchase.

Carrier pickup and delivery is limited on Sundays and federal holidays, so an order processed on one of those days goes out on the next carrier working day.

Estimated Delivery Time

Once your order ships, delivery typically takes 3–5 business days, depending on your location. Business days here means the carrier's working days, Monday through Friday, excluding federal holidays. Allowing for handling, most orders arrive within 4–7 business days of being placed.

Our Carriers

We ship with FedEx, UPS and DHL. Your order is sent with the carrier best suited to your delivery address.

Shipping Confirmation and Order Tracking

Once your order ships, you will receive a confirmation email with your tracking number. Tracking information can take up to 24 hours to become active.

If Your Order Has Not Arrived

If your order has not arrived within the estimated delivery window, please email us. We will open an inquiry with the carrier and update you as soon as we can.

Lost Packages

If your package appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will file a claim with the carrier.

Claims can take several business days to resolve. If the package is confirmed lost, we will offer you either:

  • A replacement, subject to stock availability; or
  • A full refund

Undelivered and Refused Packages

If a package is returned to us because it was not picked up, was refused, or the address given at checkout was incorrect, additional shipping and handling charges may apply for reshipment.

Carriers hold undelivered packages for a limited period before returning them to us.

Incorrect or Incomplete Addresses

If your order is returned to us because the address provided at checkout was incorrect or incomplete, you may be responsible for the additional shipping cost of reshipment. Please double-check your address before completing your order.

Changes to Your Shipping Address

If you need to change your shipping address after placing an order, please contact us as soon as possible. Once an order has shipped, the address can no longer be changed.

Changing or Canceling an Order

If you wish to change your order, please contact us within 2 hours of placing it. After that window, or once the order has shipped, changes may no longer be possible.

Delays Outside Our Control

We aim to deliver every order within the stated timeframes, but delays can occasionally occur for reasons beyond our reasonable control. These include, but are not limited to:

  • Severe weather
  • Labor strikes or disputes
  • Transportation disruptions
  • High seasonal demand

If this happens, we will make every reasonable effort to keep you informed.

Significant Delays

If we are unable to ship your order within the timeframe stated at the time of purchase, we will contact you as soon as possible and offer you the choice of accepting a revised shipping date or canceling your order for a full refund. This is in line with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

Nothing in this policy affects your rights under applicable federal and state consumer protection laws.

Contact Us

If you have any questions about your delivery, please email us and we will get back to you as soon as possible.