FAQ

Everything customers ask us most often, in one place. If your question isn't here, call us on +1 305-381-5359 or email support@miapowerlight.com — we reply within 24 hours.

How do I place an order?

Choose your item, add it to your cart, and check out. You'll receive a confirmation email with your order details as soon as your payment goes through.

Can I change my order after placing it?

Contact us as soon as possible. Changes are usually only possible in the first couple of hours, and never once an order has shipped.

Can I cancel my order?

Yes, if you cancel before 3:00 PM Eastern Time on the day you placed it. After that, or once the order has been processed or shipped, it has to go through our returns process instead.

Can I change my shipping address after ordering?

Email or call us right away. We can usually update an address before the order ships, but not after.

I didn't get a confirmation email

Check your spam and promotions folders first. If it isn't there, email us with the name and address you ordered under and we'll resend it.

How much does shipping cost?

Nothing. Shipping is free on every order, with no minimum purchase.

Where do you ship?

Within the United States only. We don't currently ship internationally.

How long will my order take?

Most orders arrive within 4–7 business days. We prepare and hand your order to the carrier within 1–2 days of purchase, and delivery then takes 3–5 business days depending on where you are.

Do you process orders on weekends?

Yes. We process orders seven days a week, Monday through Sunday. Carriers are the limit, not us — pickup and delivery is restricted on Sundays and federal holidays, so an order packed on those days goes out the next carrier working day.

Which carriers do you use?

FedEx, UPS and DHL. Your order goes with whichever carrier suits your delivery address best.

How do I track my order?

You'll get an email with a tracking number as soon as your order ships. Tracking can take up to 24 hours to become active, so don't worry if the number shows nothing at first.

My order hasn't arrived

If you're past the estimated delivery window, email us. We'll open an inquiry with the carrier and come back to you as soon as we have an answer.

My tracking says delivered but nothing arrived

Contact us and we'll work with the carrier to confirm the delivery details — where it was scanned, and who signed for it if anyone did.

What if my package is lost?

Contact us within 7 days of the expected delivery date and we'll file a claim with the carrier. Claims take several business days to resolve. If the package is confirmed lost, you can have a replacement, subject to stock, or a full refund.

What happens if I miss the delivery?

Carriers hold undelivered packages for a limited period before returning them to us. If a package comes back because it wasn't picked up, was refused, or the address was wrong, additional shipping and handling charges may apply to send it out again.

Could my delivery be delayed?

Occasionally, for reasons outside our control — severe weather, labor disputes, transportation disruption, or peak seasonal demand. We'll keep you informed if it happens. If we can't ship within the timeframe stated when you ordered, we'll offer you a revised date or a full refund.

What's your return window?

30 days from the date your order is delivered.

Does it cost me anything to return an item?

No. Once your return is approved we email you a prepaid return label. There's no restocking fee and nothing is deducted from your refund.

How do I start a return?

Email us with your order number and the reason for the return. We'll approve it and send instructions along with your label. Pack the item in its original packaging with all parts included, attach the label, and ship it.

What condition does the item need to be in?

Unused, uninstalled, and in original condition — not wired in, mounted, or fitted. It needs its original packaging and all parts: shades, fixings, mounting hardware, cables, bulbs if they were supplied, and any accessories. You'll also need proof of purchase.

What can't be returned?

Items that have been installed, wired in, or mounted. Items damaged, misused, or altered after delivery. Items missing their packaging, parts, or fixings. And requests made after the 30-day window.

Do you do exchanges?

Not directly. Return the original for a refund and place a new order for the item you'd prefer.

How long does a refund take?

We process refunds within 7 business days of receiving and inspecting your return, back to the payment method you used. Your bank or card provider may then take another 3–10 business days to post it to your account.

My item arrived damaged or is the wrong product.

Contact us within 30 days of delivery and send clear photos of the item, the original packaging, and the shipping label. We'll send a replacement or refund you in full, and you won't pay return shipping. Please don't install or wire in anything that looks damaged.

Which payment methods do you accept?

American Express, Diners Club, Discover, JCB, Maestro, Mastercard and Visa.

What currency are prices in?

US dollars (USD $).

Is sales tax included in the price?

No. State and local sales tax is calculated at checkout based on your delivery address, and shown before you confirm. Shipping is free, so nothing else is added.

When is my card charged?

At checkout, when you place your order.

Is my payment information safe?

Yes. Every transaction is protected by SSL encryption and handled by payment providers meeting PCI-DSS standards. We never store your card details and have no access to your full card number.

My payment was declined.

This is usually a typing error, an expired card, insufficient funds, or a security check by your bank. Try again or use another card. If it keeps failing, contact your bank — we can't see why an issuer declines a payment.

I see a charge for an order that failed.

A declined attempt can leave a temporary authorization hold. It isn't a charge, and banks normally release it within a few business days.

Why was my order held or canceled?

Usually because the billing details didn't match those registered to the card, including the billing address and ZIP code. We also hold or cancel orders where a payment looks fraudulent. If we cancel for that reason, anything taken is refunded in full.

Are bulbs included?

Not unless the product listing says so. Each listing states the bulb fitting and maximum wattage, so you know exactly what to buy.

Will the color match the photos?

Photographs are for illustration, and finishes can look different depending on your screen and your room's lighting. Every listing gives the materials and finish in writing, which is the more reliable guide.

Do I need an electrician?

For anything hardwired — pendant lights, chandeliers, wall sconces — yes. Installation should be done by a licensed electrician and must meet the National Electrical Code and your local codes. Plug-in table lamps and floor lights need no installation.

Can I use a higher-wattage bulb?

No. Never exceed the maximum wattage stated for a fitting, and use only the bulb type specified.

Can I put a fitting in my bathroom or outside?

Only if the listing specifically states it's rated for damp or outdoor locations. Otherwise, no — indoor fittings aren't built for moisture, and it isn't safe.

How do I know what size to buy?

Each listing gives full dimensions and, where relevant, recommended hanging or mounting heights. If you're unsure whether something suits your ceiling height, table size, or wall, call or email us before ordering. We'd rather help you choose than process a return.

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